We hope that most of the answers to your questions will be found here. If not, don't hesitate to send an email to info@davidehairstudio.com, call us at 646.912.9382, or stop by the studio.

Reservations

We value our guests’ time and we ask our guests to extend the same courtesy. We kindly request you reserve your appointments with a 50% deposit using to guarantee reservations through our online booking system.

 

Appointment Cancellation

Davide Hair Studio has a 24 hour cancellation policy.  If you cancel or change your appointment with less than 24 hours notice, you will either lose your 50% deposit or be charged a fee determined by your stylist based on your service.

This policy is in place out of respect for our stylists.  Cancellations with less than 24 hours notice are difficult to fill.  By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.  

 

"NO-SHOWS"

Non-cancellations or "NO-SHOWS" will be charged 100% of the original service booked to be paid to your stylist at your next scheduled visit.  In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.  However, you may be considered as a walk-in.  

 

Late Guests

We understand life happens.  If for any reason you are expecting to be late by 10 minutes or more to a  scheduled appointment, please call us! 

We work very hard to schedule the right amount of time for each service.  Accommodating late guests is often impossible without disrupting every other guest scheduled that day.  Please be aware, in the unfortunate event you are late, we cannot guarantee that your services will be performed that day.  Tardiness may require rescheduling your appointment for another day.  

 

Confirmation Calls

As a courtesy, we make every effort to notify you of your appointment date and time.  We will call to confirm your service prior to your appointment and you will receive an email if we have your information on file.  We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago.  However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.  

 

Child Safety

For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service.  We do not have the facilities to care for children.  We love children, and we hope you understand that we cannot assure their safety in a professional environment.  We also do not want to compromise the relaxation of our guests.  Your understanding is greatly appreciated.

 

Service Satisfaction

In the event that you are not satisfied with your service, we ask you to please contact the salon within 7 days of your original appointment to receive a complimentary re-do service (instances may vary). We would like every opportunity to meet and exceed your expectations, as we do value you as a guest.

 

Series and Packages

All series and package purchases are non-refundable.  Once purchased, the amount spent on the package or series cannot be altered or moved to a different service or product.  Packages and series expire 6 months from date of first use.

 

Hair Product Return

We will issue a full refund on hair products returned and unused within 7 days of purchase.

 

Hair Product Exchange

If you are not happy with the hair product we suggested, we would be happy to issue a product exchange within 30 days of your purchase.   

 

Damaged Products

We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days.  If your damaged item is no longer available at the time of return, you will be issued an exchange for product only or store credit towards product only.  

 

Hair Brushes & Sale Items

All  hair brushes and sale items are FINAL SALES.

 

Gift Cards/Certificates

NO refunds will be given for gift card purchases.  Gift cards are NOT redeemable for cash.  

 

Prices

All prices are subject to change without notice. Please check our website, or schedule a consultation with one of our amazing hairdressers for current pricing.

 

PAYMENT

We accept cash, VISA, MasterCard, American Express and Debit Cards. Personal checks are not accepted.

 

GRATUITIES

Never expected, always accepted and appreciated. We can only accept cash. Another option is to send a tip via the Venmo app. Thank you.

 

Privacy

This privacy policy discloses the privacy practices for Davide Hair Studio.  This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to book your appointment.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

 

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, front desk manager) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.